Frequently Asked Questions
General Questions
We offer a variety of rental properties, including single-family homes, apartments, duplexes, and basement suites, located throughout Lethbridge.
You can apply by visiting the property listing on our website and completing the online application form. Be prepared to provide references, proof of income, and identification.
Yes, we conduct credit, employment, and reference checks as part of our tenant screening process to ensure a good fit for the property.
Yes, we strongly recommend or require tenants to carry renter’s insurance to protect their personal belongings and liability.
Leasing Information
Most of our properties require a minimum lease term of 12 months, but some may offer shorter-term options. Check the specific listing for details.
Utilities are generally not included in the rent unless specified in the property listing. Tenants are responsible for setting up and paying for their own utilities.
Pet policies vary by property. Some properties allow pets with a deposit and/or monthly fee, while others may have restrictions. Please check the specific property listing for details.
Breaking a lease is subject to the terms outlined in your rental agreement. Fees or penalties may apply. Contact our office for assistance if this situation arises.
Payments and Fees
We accept rent payments via e-transfer. Check your lease agreement for specific payment instructions.
Yes, a security deposit equal to one month’s rent is typically required to secure the property. This deposit is refundable upon move-out, provided the terms of the lease are met.
Additional fees may include pet deposits, key replacement charges, or late payment fees. All potential charges are outlined in your lease agreement.
Maintenance and Repairs
Non-emergency maintenance requests can be done by calling our office during office hours. For emergencies (e.g., water leaks, heating failure), please contact us immediately.
Responsibility for lawn care and snow removal varies by property. Some properties include these services, while others require tenants to handle them. Check your lease agreement for details.
Please contact our office. We will address the issue as soon as possible.
Moving In and Out
Before move-in, you will sign the lease, pay the security deposit, and receive your keys. A move-in inspection will be conducted to document the property’s condition.
Tenants must provide written notice as per the lease terms, ensure the property is clean, and attend a move-out inspection. The security deposit will be refunded after deductions for any damages or cleaning.